dcTrack: Support Services
DC-Track Support Services
Overview Benefits System Requirements Applications
Phase 1 / a) Initially a site audit is often required to have the necessary information for the system planning.dcTrack can be purchased as product only VM-Ware based, however we offer additional services depending on your needs to support the use of the implementation and use of the product.
b) Floor plan - AutoCAD or Visio planning drawing of the proposed or existing datacentre
Phase 2 / a) Configuration and input of rack contents and connection links to all areas. (Power and Network).
Training
- 3 / Training days for users and planners of the system
After Sales - Support
- 4 / Telephone Support - Per Hour or part
Updates and upgrading:
Raritan provide a variety of resources and tools to assist our customers and partners in configuring, installing, maintaining and upgrading their dcTrackTM software.
Software Downloads and Implementation Resources
Software, User Guides, Implementation Guides and Implementation Templates are available to dcTrackTM Licensees
General Contacting Support
Every customer call to Sunbird Technical Support will be answered by a representative during the service hours listed below.
Every customer call will be logged and every reported technical problem will be tracked in Raritan's Technical Problem Tracking System until the reported problem is resolved.
If all Sunbird representatives are busy, you can choose to hold for the next available representative or leave a message which will be date and time-stamped. A representative will call back within one hour of receipt of any call received during service hours.
*Contact us for a free demo or a quotation for your possible requirement
