Support & Maintenance

Professional & Technical Services

  

- From our in-house team to help with most general areas 09.00-17.30 Hrs, Office Hours Monday - Friday (not including bank holidays).

  

- From some of our leading Manufacturers offer extra and special contracts up to 24/7 with options for follow the Sun international coverage which we supply as a product support option.

  

 - Options to choose 1, 2 or even more years extra cover. on some Manufacturers standard return to base warranties

 

- Options to for per year or multiple years of advance loan product extra cover on some Manufacturers specialist hardware when you can't be without it. 

 

 WHY BUY MAINTENANCE SUPPORT ? 

All products are generally sold with a standard manufacturer's return to base warranty and in some cases replacement options usually valid for 2 years depending on the manufacturer.  This means if the product gets a fault after the 30 days from purchase, the product has to be returned to the supplier to arrange for the manufacturer to repair and deal with the fault as quickly as possible or they may offer to send a replacement. However as  manaufacturers cannot guaranteed stock availablity or a response time this can leave you vulnerable for days, weeks or often months.                                                                                                                                                                                                                                                                                            This can obviously mean you could be without the equipment for an unkown time and this can cause considerable inconvenience or penantalties for critical services out of action, if you want to protect yourself against this risk ask for a price for our Maintenance Onsite Support options which offer 247 and rapid onsite services, or start simply with our national ARC advance replacement options. Contact us for details: 


 


For the specialist equipment we supply we have partnered with Necesse-Tech to offer you or your customers a direct contact support service for individual device critical equipment to be repaired or replaced above and beyond the warranty.

We can price up support options for equipment based of the brand, model, serial number, age and location, contracts often live within hours  

 

On selected hardware we can offer different level SLA's of onsite support. Contracts available for varied hours response to your needs.

A)  Overnight Advance Replacement Service, Monday — Friday

B)  8-4 hour response agreements with the maintenance cover time as follows:-

 1) Office Hours:- Monday - Friday, 0900 - 1700 excluding bank and public holidays

 2) 24 X 7:-  24 Hours per day, 365 days per year including bank and public holiday. 4 hour and 8 hour response.

  We offer dicounts for longer term contracts. Please note that maintenance terms and conditions apply

3)  ARC Harware advance replace and collect services.

 

- For both technical and general users of these new systems

We offer various support services from the UK for the products we supply. KVM Choice are approved top level suppliers of the leading brands: Sunbird, Raritan, Aten, Adder Technology, Austin Hughes, ZPE, Rose Electronics, Smart-AVI and many more.

We provide the best advice for the service that's right for you - to help you look after & expand your system as your needs grow and technology changes.

  

Call: + 44 (0) 345 899 5010

We never forget the choice is yours.
KVM Choice.