ADR-ELITE - ADDER Elite Service - 24/7 Global Support Services for Mission-Critical KVM (ADDER Professional Services)
ADDER Elite Services:
Description:
ADDER's Elite Service, 24/7 Global Support for Mission -Critical KVM. The ADDER Professional Services are supporting thousands of organisations around the globe. Providing everything from consultation through to KVM training, our team of specialist support engineers are here for you. Download our latest flyer to find out how Adder’s Professional Services team and Elite Service program can provide you with complete peace of mind, and the confidence to know you are covered from failure on any given day, at any time. CALL US FOR A SUPPORT PRICE FOR YOUR HARDWARE
Features:
Global 24/7 Support:
Is your KVM installation covered 24/7?
When operating in a round-the-clock and high pressure environment, any downtime of your IT infrastructure is simply not an option. But, if something does go awry, you can make sure that you are covered with Adder's latest Professional Services offering.
Designed to support your KVM installation, our Elite Service program provides you with global 24/7 technical support and advanced hardware replacement - allowing you to be back up and running in no time.
Elite Service makes sure that you are supported, no matter what time of day.
Don't wait until it is too late to protect your KVM!
Additional Features:
• Adder technical support available to Elite customers 24hrs a day, 7 days a week.
Guaranteed Engineer Call Back <4 Hrs:
• Once alerted, an Adder engineer will call you back in 4 hours or less outside of business hours.
Remote Access Support:
• Adder technical engineers can offer remote support assistance
Prioritised Support:
• Support requests receive priority callback.
Advanced Product Updates:
• Regular email updates on new products, firmware releases and new services, free of charge during the support contract period
Advanced Hardware Replacement:
• Replacement products shipped within one business day of fault confirmation.
ADDER Professional Services:
Specification:
Why Choose Elite Service?
Do you operate outside of traditional business hours? Are you supported in the event of IT infrastructure downtime? Do you require absolute 24/7 operation in a mission critical environment?
If you answered yes to any of the above, then Adder’s Elite Service is for you! Elite Service now let’s you take advantage of everything our Enhanced Warranty offers plus a whole lot more. We have expanded our portfolio of services to include global 24/7 technical support, prioritization in the call-back queue and an advanced hardware replacement scheme that ensures a replacement product will be sent to you within one business day, if an issue cannot be resolved.
Adder Professional Services are ready to support you now, and into the future.